Refund policy

Last Updated: June 19, 2026

At Velnee we value our customers above all else. That’s why we try to make every part of your shopping experience as easy and as pleasant as possible, and should that not be the case then return any purchase you’ve made within Velnee for a refund within 30 days.

Order Cancellations

At any time within 24 hours from placing the order, you or Velnee staff member can cancel the order by simple email to info@velnee.com advising order number to be cancelled. After 24 hours, all orders are placed in processing for dispatch. Once an order has been dispatched, it is too late for cancellation. However, if you change your mind after receiving your order, you can return the items to us for refund as outlined above.

If you receive an order that has already shipped and you would like to return it, you can do so after you receive the order and try on the items.

30-Day Returns

Return Items Within 30 Days of Delivery Date!

Unused
In their original condition
Returned with all original packaging, tags, and accessories

Velnee can assist with the entire return process.

Restocking Fee: None, we never charge restocking fees.

Return Policy at a Glance

Return Window: 30 days from delivery date
Item(s) must be returned in used condition. Item(s) must be returned with all packaging, tags and accessories included.
Easy Return Process: Our support team will guide you through the return process from start to finish.
Restocking Fee: $0

Return Shipping Costs for Defective or Incorrect Items

For defective or incorrect items that we sent you: We pay for return shipping.

Incorrect items sent
Carrier-damaged products
Items with manufacturing defects

Change of Mind Returns

Note: change of mind returns will be subject to return shipping costs and original shipping cost is non-refundable.

How to Return

To Return: Contact Us — To return any item for any reason, please contact us at info@velnee.com. Simply state your order number and reason for return and we will process your return promptly. Pack your items: Make sure you pack your items back safely in the original packaging. Make sure all of the following are included with your return: the items you are returning, ALL of the accessories, tags, ANY and ALL documents included with your original order. If your return meets the return criteria set forth in the return authorization email, simply follow the return shipping instructions set forth therein, such as returning the package to a specific address, via a specific carrier (e.g. USPS, UPS, FedEx), using a specific shipping method (e.g. ground, 2-day air, overnight), etc.

Refunds

After we receive your return we check it for damages or any other reason why the return wouldn’t be accepted. Refunds are processed and will post back to your original payment method within 7 working days from date of approval. Please allow time for refund to clear in your bank/ card account as this can take longer than specified but we have processed refund within the timeframe.

Exchanges:

We also process Exchanges. Please contact us at info@velnee.com and we will assist you to swap to an alternative size, color or product as quickly as possible.

Track Your Order: Missing Shipment Package(s)

We strive to send complete orders to our customers in a timely manner. In cases where part or all of an order is not received by the customer within the specified delivery time for a shipment, we will begin to investigate the shipment(s) as if they were lost packages. We will complete our investigation into any missing package(s) from an order within the specified time for a full refund or re-shipping of the entire missing order at no charge to the customer. Please email info@velnee.com and include the order number for the missing shipment(s) for us to begin our investigation.

Non-Returnable Items

All Products (except those listed below) can be returned for a Refund or Exchange within 30 days of delivery. Some items however are classed as Non-Returnable for reasons of personal hygiene or safety. These items will be clearly marked on individual product pages.

Policy Updates

This Return & Refund Policy is subject to modification or updates at any time. If we decide to change this Return & Refund Policy, such amended terms and conditions shall be posted on this website and shall become effective immediately upon posting. Your continued use of the website constitutes your acceptance of the amended terms and conditions of the Return & Refund Policy. We advise you to check this website regularly for any updates made to this Return & Refund Policy.