Frequently Asked Questions
Shipping & Delivery
Here's what to expect after placing your order:
- Handling Time: 1–2 business days
- Transit Time: 6–8 business days
- Estimated Delivery: 7–10 business days
For full details, visit our Shipping Policy.
Velnee offers free shipping on all orders to the United States. For more information on our shipping policy please visit our Shipping Policy.
Unfortunately we do not ship abroad, currently our delivery is within the United States only.
Return & Refund
Refund Processing Time: A refund will be processed by Velnee within 7 business days after the returned item(s) have arrived at our facility. Please refer to our Refund Policy for additional information.
To complete your return/exchange please refer to our return/exchange Instructions on our Refund Policy page. You may also contact us here and we will have a representative assist you with your return/exchange.
Velnee will replace any defective items at no cost to you. If you find a defect with an item you have received please contact us within 30 days of receiving your order and we will get it resolved for you as soon as possible. Full details regarding returns are outlined in our Refund Policy.
About Velnee
Velnee is an online store proudly serving customers across the United States. We ship throughout the country, and our support team is available here Monday to Friday to help with anything you need.
Velnee's products are created for people who understand that pieces can be more than functional and in fact can be a statement. For use in a home or for designing a space for a client, Velnee’s comprehensive collection of unique beautiful objects can fulfill the needs of any homeowner or design professional. Objects range from very bold and modern to more warm and organic, all objects fulfill the need of a high design piece that fits into anyone’s aesthetic and way of life.
We are an online store. To keep our prices low and to offer you a wide range of products we only sell online. So you can shop 24/7 from the comfort of your home.
Contact Us
You can reach us by filling in the form on our Contact page or by sending an email to info@velnee.com.