FAQ

Velnee FAQ - if you can't find what you are looking for on this page, please get in touch with our Customer Support team and they will be happy to assist you with any further questions that you may have.

1. How long will it take to receive my order?

Here's what to expect after placing your order:

Handling Time: 1–2 business days
Transit Time: 6–8 business days
Estimated Delivery: 7–10 business days

For full details, visit our Shipping Policy.

2. Is shipping free?

Velnee offers Free Shipping on all orders sent to the United States. For more information on our shipping policy please visit our Shipping Policy.

3. Where is Velnee based?

Velnee is an online store that is based in the United States. Velnee is a carefully curated online store that offers up a wide selection of quality products. The store is able to ship products to all locations throughout the United States.

4. What happens if my item arrives defective?

Velnee.com will replace any defective items at no cost to you. If you find a defect with an item you have received please contact us within 30 days of receiving your order and we will get this resolved for you as soon as possible. Full details regarding returns are outlined in our Return Policy.

5. Can I cancel my order after placing it?

We allow 24 hours for you to cancel your order. Please notify us immediately if you would like to cancel your order within 24 hours of placing the order. If your order has already shipped we cannot cancel your order.

6. What is your return policy?

Returns are simple at Velnee. Please refer to our full Return Policy for details.

7. How long does a refund take?

Refund Processing Time: A refund will be processed by Velnee within 7 business days after the returned item(s) have arrived at our facility. Refund processing time is outside of our control and may vary from bank to bank and/or payment method to payment method. Please refer to our Refund Policy for additional information.

8. Do you offer a warranty?

Yes. All purchases are covered for 30 days. Please see our Return Policy for details of the warranty.

9. How do I get in touch with customer support?

You can reach us by filling in the form on our Contact page or by sending an email to info@velnee.com.

10. Do you ship internationally?

Unfortunately we do not ship abroad, currently our delivery is within the United States only.

11. Do you have a physical store?

We are an online store. To keep our prices low and to offer you a wide range of products we are only sell online. So you can shop 24/7 from the comfort of your home.

12. Can I place a bulk order?

We can work with businesses and organizations to provide them with the products that they are looking for. We offer special pricing for large orders. Please contact our support team for more information on placing a bulk order.

13. How do I exchange an item?

To complete your return/exchange please refer to our Return/Exchange Instructions on our Return Policy page. Also please Contact Us and we will have a representative assist you with your return/exchange.

14. How do I track my order?

After an order has been processed and shipped to you, you will receive an email confirmation with tracking number to track your package on our Order Tracking page.