1. How long will it take to receive my order?

Here's what to expect after placing your order:

• Handling Time: 1–2 business days
  
• Transit Time: 6–8 business days
  
• Estimated Delivery: 7–10 business days

For full details, visit our Shipping Policy.

2. Is shipping free?

Velnee offers free shipping on all orders to the United States. For more information on our shipping policy please visit our Shipping Policy.

3. Where is Velnee based?

Velnee is an online store proudly serving customers across the United States. We ship throughout the country and our support team is available here Monday to Friday to help with anything you need.

4. What happens if my item arrives defective?

Velnee will replace any defective items at no cost to you. If you find a defect with an item you have received please contact us within 30 days of receiving your order and we will get this resolved for you as soon as possible. Full details regarding returns are outlined in our Refund Policy.

5. Can I cancel my order after placing it?

We allow 24 hours for you to cancel your order. Please notify us immediately because if your order has already shipped we cannot cancel your order.

6. What is your return policy?

We offer easy and simple 30 day returns at Velnee. Please refer to our full Refund Policy for details.

7. How long does a refund take?

A refund will be processed by Velnee within 7 business days after the returned item(s) have arrived at our facility. Please refer to our Refund Policy for additional information.

8. Do you offer a warranty?

We don't offer a separate warranty, but any defective item is covered under our 30-day Refund Policy at no cost to you.

9. How do I get in touch with customer support?

You can reach us by filling in the form on our Contact Us page or by sending an email to info@velnee.com.

10. Do you ship internationally?

Unfortunately we do not ship abroad, currently our delivery is within the United States only.

11. Do you have a physical store?

We are an online store. To keep our prices low and to offer you a wide range of products we only sell online. So you can shop 24/7 from the comfort of your home.

12. Who is Velnee designed for?

Velnee's products are created for people who understand that pieces can be more than functional and in fact can be a statement. For use in a home or for designing a space for a client, Velnee’s comprehensive collection of unique beautiful objects can fulfill the needs of any homeowner or design professional. Objects range from very bold and modern to more warm and organic, all objects fulfill the need of a high quality piece that fits into anyone’s aesthetic and way of life.

13. Can I place a bulk order?

If you're interested in placing a larger order, please contact our support team here and we'll be happy to discuss your needs.

14. How do I exchange an item?

To complete your return/exchange please refer to our return/exchange instructions on our Refund Policy page. Also please contact us here and we will have a representative assist you with your return/exchange.

15. How do I track my order?

After an order has been processed and shipped to you, you will receive an email confirmation with tracking number to track your package on our Order Tracking page.